Refund Policy

This Refund Policy applies to purchases made through www.aiira.store.

1. Refund & Exchange Period

AIIRA offers a 15-day refund and exchange policy. This means you have 15 days from the date you receive your item to request a refund or exchange.

2. Eligibility for Returns

To be eligible for a return or exchange:

• The item must be in the same condition as received
• The item must be unused, unworn, unstitched, and unwashed
• The item must be returned with original packaging (if applicable)
• Proof of purchase or order details must be provided

3. How to Request a Return or Exchange

To start a return or exchange request, please contact us at:

Email: info@aiira.store

Please include your order ID and a brief explanation of the issue. Returns sent without prior approval will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and resolve it fairly.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

• Sale or discounted items
• Gift cards
• Items damaged due to misuse or improper handling
• Products returned after the 15-day period

6. Exchanges

If you wish to exchange an item, the fastest way is to request an exchange within the allowed period. Once your exchange is approved, we will guide you through the next steps.

Delivery charges for exchanged items may apply unless the exchange is due to a defect or an error on our part.

7. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed accordingly.

8. Contact Information

If you have any questions regarding refunds or exchanges, please contact us at:

info@aiira.store